I love Shaya she's great!
It would be great if there was some sort of checklist on the portal that got checked off to let the customer know what preop items are needed and the status for example Labs: not yet received, Labs: received pending review,Labs: completed, . That way we wouldn’t have to call to see if you guys got information and then wait for someone to call back to acknowledge that they were received, and then another call to tell you if they were cleared.
Muy buen servicio, se los recomiendo
My experience was awesome. Dr. Kagan did an awesome job and I’m very pleased. The staff was friendly and I must say I felt very welcomed and comfortable.
The communication started off a bit rough at the beginning. The communication was extremely poor. Follow ups were conducted only by me. Throughout time the staff became better with contacting me about my procedure. My only critic would be for the coordinators to maintain sufficient contact with the patient prior to surgery. They should work towards building a professional relationship with patient considering that we put a lot of trust, time and money into cosmetic surgery.
You have a great team And they all utilized a customer service skills excellent
Everything is great so far..
Very good Customer service
the portal is a great idea and it is an advantage to better serve the customer. The only concern that I have is that emotionally this is a decision which causes stress and concerns. Sending a picture online might be normal for certain individuals but for others is difficult. I have not met the customer representative in person only by phone. It will be reassuring to meet the person who is handling the account at least for half an hour to ease the stress and concerns. Amalia is the Customer Representative who is helping me with the process. She is professional and very courteous. She explained all about the surgery and she answered all my questions appropriately. great customer service
Your staff should reply emails more, they hardly reply emails.
Q el costumer service sea siempre bueno no solo en el principio tener una experiencia linda y buena única para recomendar su clínica y poder volver a ir
I was very satisfied with my experience.
Great customer service all the girls are very nice, helpful and professional
Good overall. They’re emailing me back
Communication between the team
There should one person assigned to each person my coordinator is never available. I choose Avana because it fit my income the prices were affordable and i got to hsve Dr.Earle perform my surgery but next time i think i will go with pure.
I loved my experience from start to finish. All of my questions were answered and Nathalie made me feel so comfortable!
No suggestions everything was perfect
Melanie's muy servicial y toma el tiempo necesario con sus clientes.
Great customer service
Realmente estoy muy agradecida con la atención a pesar de no poderme prácticar mi cirugía , por mi causa . Espero pronto hacerlo .Exitos van bien.
Calling into customer service, they sounded like they were underwater and very distant. However when Melanie was connected, the problem was fixed and I could hear her clearly.
No none at all
I spoke with Jessica, she was very helpful and understanding. :-)
No she was great.
This has been the best experience. The staff are highly professional and very attentive to your needs. Dr. Scott Moradian is the best surgeon, I have encounter throughout my journey.
Grea...Alexis helped me by answering every question
Avana is always pleasant and kind and so honest and knowledgeable.. And also patient....
So far so good Alexis is a doll very sweet kind and listens to questions and concerns
All the girls were amazing and very helpfully!! I didn't catch everyone names but MILYY was so caring and professional :) she really is an amazing worker and you can honestly say she loves what she does. Dr earle was phenomenal as well as avana in general Thanks lauren xoxxo
Very good and affordable!!!
To whom this may concern I was very satisfied with my service with Miss Natalie thank you and have a blessed
Ilianny, is the absolute best!! She has been extremely patient and kind throughout this entire process. Always answers my questions and concerns. I hear so many horror stories about coordinators, therefore i consider myself lucky to have been able to work with her. Thank you!
Hopefully I will be able to meet the staff there for my bbl
Muchas gracias Por su atención y amabilidad
The customer service experienced when I called in was very pleasant. I called to ensure I was contacted at the completion of my girlfriends surgery. I was assured that I would receive a call. Very courteous and professional!
Very professional & very helpful
Everything was perfect and went quickly. I was only in for a pre-op appointment and was in and out. I expected to wait for hours, but luckily was seen immediately. Staff was friendly