I love Shaya she's great!

Dachna Pierre04 Wed, 2019


It would be great if there was some sort of checklist on the portal that got checked off to let the customer know what preop items are needed and the status for example Labs: not yet received, Labs: received pending review,Labs: completed, . That way we wouldn’t have to call to see if you guys got information and then wait for someone to call back to acknowledge that they were received, and then another call to tell you if they were cleared.

Mikesha Sanders04 Wed, 2019


Muy buen servicio, se los recomiendo

Sandra Velazquez04 Wed, 2019


My experience was awesome. Dr. Kagan did an awesome job and I’m very pleased. The staff was friendly and I must say I felt very welcomed and comfortable.

Moniece Gray04 Wed, 2019


The communication started off a bit rough at the beginning. The communication was extremely poor. Follow ups were conducted only by me. Throughout time the staff became better with contacting me about my procedure. My only critic would be for the coordinators to maintain sufficient contact with the patient prior to surgery. They should work towards building a professional relationship with patient considering that we put a lot of trust, time and money into cosmetic surgery.

Roshaun Kraft04 Fri, 2019


You have a great team And they all utilized a customer service skills excellent

Chareese Bailey04 Wed, 2019


Very professional

Rahma Abdi04 Wed, 2019


None

Clarita Tan04 Wed, 2019


No

Cynthia Higgins04 Tue, 2019


NO

Lasonya Parker04 Thu, 2019


Everything is great so far..

Amber Roberson04 Mon, 2019


Very good Customer service

Aminata Bangura05 Fri, 2019


the portal is a great idea and it is an advantage to better serve the customer. The only concern that I have is that emotionally this is a decision which causes stress and concerns. Sending a picture online might be normal for certain individuals but for others is difficult. I have not met the customer representative in person only by phone. It will be reassuring to meet the person who is handling the account at least for half an hour to ease the stress and concerns. Amalia is the Customer Representative who is helping me with the process. She is professional and very courteous. She explained all about the surgery and she answered all my questions appropriately. great customer service

Cristina Sanfiel05 Fri, 2019


Your staff should reply emails more, they hardly reply emails.

Hauwa Adamu05 Mon, 2019


Q el costumer service sea siempre bueno no solo en el principio tener una experiencia linda y buena única para recomendar su clínica y poder volver a ir

Keysa Acevedo05 Tue, 2019


I was very satisfied with my experience.

Tracey Browder05 Wed, 2019


Great customer service all the girls are very nice, helpful and professional

Saira A05 Tue, 2019


Good overall. They’re emailing me back

Naomi Smith05 Wed, 2019


Communication between the team

Nayara Rigual05 Wed, 2019


There should one person assigned to each person my coordinator is never available. I choose Avana because it fit my income the prices were affordable and i got to hsve Dr.Earle perform my surgery but next time i think i will go with pure.

Mecca Thomas05 Thu, 2019


No

Veronica Marquez05 Thu, 2019


I loved my experience from start to finish. All of my questions were answered and Nathalie made me feel so comfortable!

Latiesha Collins05 Fri, 2019


No suggestions everything was perfect

Sherida Richardson05 Mon, 2019


No

Mariela Diaz05 Wed, 2019


Great staff

Ivy Brown05 Thu, 2019


Melanie's muy servicial y toma el tiempo necesario con sus clientes.

05 Thu, 2019


Great customer service

Ahzsa Lawrence05 Thu, 2019


Todo excelente

Amanda Dubon05 Fri, 2019


Realmente estoy muy agradecida con la atención a pesar de no poderme prácticar mi cirugía , por mi causa . Espero pronto hacerlo .Exitos van bien.

Madeleine Cárdenas06 Mon, 2019


Calling into customer service, they sounded like they were underwater and very distant. However when Melanie was connected, the problem was fixed and I could hear her clearly.

Mikayla Sanders06 Mon, 2019


No none at all

Carolyn Williams05 Tue, 2019


I spoke with Jessica, she was very helpful and understanding. :-)

Tamika Pickett06 Tue, 2019


None

Kimberly D06 Tue, 2019


No she was great.

Minnie Prince06 Fri, 2019


This has been the best experience. The staff are highly professional and very attentive to your needs. Dr. Scott Moradian is the best surgeon, I have encounter throughout my journey.

Margaret Gil06 Fri, 2019


Grea...Alexis helped me by answering every question

Versie Mcadams06 Fri, 2019


Avana is always pleasant and kind and so honest and knowledgeable.. And also patient....

Dionne Mayo06 Fri, 2019


So far so good Alexis is a doll very sweet kind and listens to questions and concerns

Lashaunda Smith06 Fri, 2019


All the girls were amazing and very helpfully!! I didn't catch everyone names but MILYY was so caring and professional :) she really is an amazing worker and you can honestly say she loves what she does. Dr earle was phenomenal as well as avana in general Thanks lauren xoxxo

Lauren Munera06 Mon, 2019


Very good and affordable!!!

06 Mon, 2019


To whom this may concern I was very satisfied with my service with Miss Natalie thank you and have a blessed

Marie Esumae06 Mon, 2019


Ilianny, is the absolute best!! She has been extremely patient and kind throughout this entire process. Always answers my questions and concerns. I hear so many horror stories about coordinators, therefore i consider myself lucky to have been able to work with her. Thank you!

Tashanek Woods06 Tue, 2019


Hopefully I will be able to meet the staff there for my bbl

Shalondra Dudley06 Wed, 2019


Muchas gracias Por su atención y amabilidad

Mirla Hernandez06 Thu, 2019


The customer service experienced when I called in was very pleasant. I called to ensure I was contacted at the completion of my girlfriends surgery. I was assured that I would receive a call. Very courteous and professional!

06 Thu, 2019


Very professional & very helpful

Latoya Kinnard06 Thu, 2019


Great service

Nina Hunter06 Tue, 2019


Everything was perfect and went quickly. I was only in for a pre-op appointment and was in and out. I expected to wait for hours, but luckily was seen immediately. Staff was friendly

Macy Dickerson06 Wed, 2019